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Terms & Conditions

Welcome to KOCH MARKETPLACE! By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

  • KOCH MARKETPLACE is an online store offering a variety of snacks and beverages.

  • By accessing our website, you agree to comply with these Terms & Conditions.

  • We reserve the right to update these terms at any time.

2. Orders & Payments

  • All prices are listed in [currency] and may change without notice.

  • Payments must be made via secure payment gateways (credit/debit cards, online transfers, etc.).

  • We reserve the right to cancel orders due to stock issues, incorrect pricing, or suspected fraud.

3. Shipping & Delivery

  • We deliver across [list of countries or regions].

  • Shipping times vary based on location and courier services.

  • Customers are responsible for providing the correct delivery address.

4. Returns & Refunds

  • Refunds are available for damaged, defective, or incorrect items (see our Refund Policy).

  • Requests must be made within 48 hours of receiving your order.

  • Perishable items cannot be returned unless damaged.

5. Product Information

  • We strive for accurate product descriptions, but we do not guarantee that all information is error-free.

  • Product packaging and ingredients may change. Always check labels before consumption.

6. Privacy & Security

  • Your personal data is handled according to our Privacy Policy.

  • We use encryption and security measures to protect your information.

7. Prohibited Activities

By using our website, you agree not to:
❌  Use false information when placing an order.
❌  Copy, reproduce, or misuse our content.
❌  Attempt fraud or unauthorized transactions.

8. Limitation of Liability

  • We are not responsible for delays, losses, or damages caused by third-party couriers.

  • We are not liable for any allergic reactions or health issues related to our products. Customers should review ingredients before purchasing.

9. Contact Us

For any questions or concerns, reach out to us at: help@kocuae.com

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By using KOCH MARKETPLACE, you accept these Terms & Conditions.

Thank you for shopping with us! 

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