Return Guidelines:

The Return period is 7 days and will start from the day you have received your order.

 

You can return an item under the following conditions:

• If the item is different from the one which you have ordered, before opening any seal or packaging.

• If the item is opened and found defective, that is 'dead-on-arrival'.

• If the packaging is damaged when delivered to you.

• If delivery of the item failed in the due period of delivery.

 

Returns are accepted in / within the following conditions:

• Returns are accepted only if the item is still in its sealed and original packaging.

• Returns are accepted but if opened, a restocking fee may be applied, as determined by the KOCH MARKETPLACE policies.

• Returns outside the return period will be subject to approval by the company, regardless if the item is still sealed or not.

• The KOCH MARKETPLACE reserves the right to charge a 'restocking fee' as they see fit.

• The KOCH MARKETPLACE may inspect returns or test 'dead¬on¬arrival' or 'out¬of¬box failures' returns to justify the requirement for either a full refund, partial refund, or replacement.

• All FOC (free of charge) or bonus items that came with the product should also be returned in the same condition as it was received.

• All items offered in a bundle should be returned together with the main product.

 

Refunds or Replacements:

KOCH MARKETPLACE will specify if they can offer a refund only, a replacement only or if they can either replace or refund an item. Depending on the reason for the return, refunds could be either partial or full.

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We will refund the price of the item(s) returned to the same payment method.

Please note, in case of a refund to the card, it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.

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KOCH MARKETPLACE Guarantee:

A full refund, including any delivery cost that may have been incurred, will be provided if any or all of the following conditions below are met:

• You are sure to have submitted the Return Request through the contact form and have waited for 24-48 working hours for a response from the KOCH MARKETPLACE,

• The product is damaged straight out of the box, defective, misrepresented, or not as described by the KOCH MARKETPLACE.

• The KOCH MARKETPLACE failed to deliver the item within the given days past the maximum estimated delivery date. (7 working days)

• Refunds will be done only through the Original Mode of Payment

 

Cancellation Policy:

Customers can cancel their order within 24 hours; refunds will be returned to the payment solution used initially by the customer. Please allow for up to 7-14 days for the refund transfer to be completed.